Terms of Service

Last updated October 5, 2026

These terms are an agreement between Magnovera LLC ("Magnovera", "we") and the business that creates an account ("you"). By creating an account or using Magnovera Showcase (the "Service") you agree to them on behalf of your business. The person accepting confirms they may bind the business.

1. The Service

The Service lets your business show jewelry as photos, pre-rendered 360° spins and a protected 3D view, send designs to customers by link, let customers choose metals and stones, try pieces on their hand or view them in augmented reality where you allow it, and brand the showcase as your own. It is for presenting jewelry to your customers (section 3). We may improve and change features. The Service is in beta and free to use while it is; some features may move to a paid plan in the future (section 7).

2. Accounts, roles and your team

• Super admin. Each store has exactly one super admin: the account holder, who acts for the business. Only the super admin can promote someone to owner, demote or remove owners, hand the super admin role to another owner, and decide on optional model training (section 6). Handing over the role needs the store's name typed to confirm; the previous super admin stays an owner. A super admin can't delete their account while others are in the store without handing the role over first.
• Owners act for the business: they control the store's settings, branding, sharing and security, and may invite team members, make them managers or members, and remove them.
• Managers may invite and remove members; members make and send designs.

Signing up. The person who creates a store's account gives their name, email address and mobile number, and answers a few questions about the business. Keep them accurate. When anyone creates an account, and when they accept a new version (section 15), we record which version of these terms and of our Privacy Policy they accepted, when, and a one-way hash of the network address they used.

You are responsible for who you give each role, for activity under your accounts, for keeping sign-in details secure, and for telling us at support@magnovera.com about any unauthorized use. We keep a log of role and settings changes (see our Privacy Policy). If a store's super admin leaves the store and no one was given the role, we may give it to the store's longest-standing owner.

One account per store location. Each physical store location may hold one Magnovera Showcase store account. A store location is a shop, showroom or studio at its own street address where your business serves customers.

• Don't open more than one store account for the same location: for example to get more storage, to get around limits, link and file lifetimes or the beta terms, or to start again after we suspended or closed an account.
• A business with several locations may have one account for each location, or set them up another way if we agree to it in writing. A business without a physical store (for example an online-only jeweler, or a designer who works by appointment) may have one store account.
• Staff join their store's account by invitation from its owners or managers. They don't open their own store accounts for a location that already has one, and each person signs in with their own account rather than sharing one.
• If we find more than one store account for a location, we may ask you to choose one and close the others, or we may suspend or close the extra accounts (section 3). Where we can, we tell you first so you can download what you need.

3. Acceptable use

These rules apply to your business, your staff and anyone using your accounts, and you are responsible for making sure they follow them. They also cover what you put on customer links and what you send through the Service.

Use the Service for its purpose. Use it only to present jewelry and gemstones your business designs, makes or sells to your customers and prospective customers, and for the work around that (for example preparing spins and photos and following up on links). Don't use it as general file storage, to host or distribute files for other purposes, or for anything unrelated to presenting jewelry to customers.

No abuse of people or of the Service. Don't use the Service to:

• harass, threaten, bully, defame or intimidate anyone, including customers, other stores and our staff, or to promote hatred or violence against people;
• send spam: links or messages to people who didn't ask for them or have no relationship with your business;
• phish, scam or defraud anyone, or mislead customers about a piece (for example its metal, stones, origin or price);
• impersonate another person, business or jeweler, or present another jeweler's name, logo or designs as your own.

No unauthorized use. Don't, and don't help anyone else to:

• access or try to access another person's account, another store, or data you aren't allowed to see, or use a sign-in that isn't yours;
• get around PINs, email confirmation, link locks, link and file lifetimes, storage or other limits, or any other protection, including the protected copy (section 5);
• scrape the Service, bulk-download content, or access it by robots, scripts or other automated means except through features we provide for that;
• reverse engineer, decompile or take apart the Service, or extract, rebuild or recover 3D models or other content from the protected copy, spins or viewers, except as the law or an open-source licence for that part (section 9) expressly allows;
• resell, rent, sublicense, white-label or offer the Service to other businesses, or build a competing product from it, unless we have agreed to it in writing;
• load test, stress test, probe or scan the Service for weaknesses, or attack it (for example denial of service), without our written permission; if you find a security problem, tell us at support@magnovera.com and don't use it;
• upload or send viruses, malware or any other harmful code or files.

No pornographic or sexual content. Don't upload, display or send pornographic, sexually explicit or obscene content, or nudity, in any form: 3D files, photos, spins, logos, backgrounds, link names, notes or messages. Jewelry shown on a person must be shown in a way that isn't sexual.

Nothing illegal. Don't use the Service for anything illegal or to help anyone break the law, including offering stolen or counterfeit goods or goods you may not lawfully sell. Child sexual abuse material is never allowed. If we find it or are told about it, we remove it, close the accounts involved without notice, keep what the law requires us to keep, and report it to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement as US law requires.

Respect other people's rights. Only upload designs, 3D files, photos, logos, fonts and data that you own or have permission to use. Don't upload content that infringes anyone's copyright, trademark, design or other intellectual property, and don't upload photos of identifiable people without their permission or other people's personal information beyond what you need to serve your customers (section 8). We remove content that we reasonably believe infringes others' rights, and we close the accounts of stores that infringe repeatedly.

Reporting a problem. Every customer page has a Report link: anyone with the link can use it, without an account, to tell us about something that shouldn't be there. You can also email support@magnovera.com with the link or the store's name and what is wrong. For a copyright or trademark complaint, say which work or mark is yours, where it appears on the Service, and how to contact you. Tell us straight away if you think someone is using your store or account without permission. If someone is in immediate danger, contact the police first.

Reports and content review. Anyone with a customer link can report it to us. To review a report, or when we have another good reason to think these terms are being broken, our platform administrators may look at your store's content (links with their notes and the names and descriptions your staff give them, photos, spins, 3D files including the originals and any copies in the training collector). We log every such view and action, and changes to your store appear in its activity log. We don't review all content before it appears and aren't obliged to, but we may.

What we may do. If we reasonably believe that content or activity breaks these terms or the law, or puts customers, other stores, us or the Service at risk, we may:

• remove content or delete files;
• disable customer links;
• limit features such as uploading or sending;
• suspend a store's access (your staff can't sign in and your customer links show that they're unavailable; files stay until they expire unless we delete them), or a person's account;
• close stores or accounts, including extra accounts for the same store location (section 2);
• keep the content and records involved and share them with law enforcement or other authorities when the law requires it, and otherwise cooperate with lawful requests from them.

Where we can, we tell your super admin why and give you a chance to fix the problem first. We may act without notice where we need to: for illegal content, a risk to someone's safety, a security threat, when the law or a legal request requires it, or when the same rule has been broken before. If you think we got it wrong, reply to our message or email support@magnovera.com and we will look again. Not acting on a breach doesn't mean we accept it.

4. Your content, files and storage

You keep all rights to your 3D models, photos, logos, designs and other content, and you confirm you have the right to upload them (including any lighting, color or background files and fonts you add; section 3). You give us permission to store, process and display that content only to run the Service for you (for example, to show your showcase and your customer links, to store the 360° spins your browser renders from your models, and to make the low-detail copy customers see in 3D, AR and try-on). If you choose to be listed in our public jewelers directory, you let us show your business name, logo, tagline and a link to your website there; you can turn that off in Branding.

• Retention: uploaded models, viewing copies, spins and photos are kept for 7 days from upload, and each customer link works for 7 days from when it is sent (sooner if its files go first). A link's statistics stay after it stops working (see our Privacy Policy). Customer viewing data (opens, views, time spent viewing, devices, approximate locations and similar statistics about how customers interact with your links) is kept for up to one year and then deleted or anonymised. Keep your own copies of anything important.
• Storage limit: each store may keep up to 5 GB of such files at one time, or the limit we set for your store. Uploads that would go over it are refused until files expire or you delete a link's files. 3D files in the training collector (section 6) don't count.

5. Sending designs to customers

• The protected copy. By default customers get a low-detail, non-castable copy of a piece for the 3D view, AR and try-on, sealed so it is harder to extract. This deters copying but can't guarantee that a determined person won't capture what is shown on their screen.
• The full 3D file. An owner can allow staff to send the full 3D file (the original as uploaded, which may be castable). Sending it is your business's decision and risk: once a customer downloads it, we can't control what they do with it. It is off unless an owner switches it on, and a salesperson must also choose it for each link.
• PINs and email confirmation. You can protect links with a PIN or an email confirmation, and owners can require a PIN on every link. Give PINs to the intended customer only, through a separate channel where you can, and reset a PIN you think was shared. Links lock after repeated wrong PINs. You are responsible for who you send links and PINs to.

6. Optional model training

Your store's super admin may choose to let us keep the 3D files your staff upload and use them to train and test our software models, as explained in Branding and in our Privacy Policy. If switched on, each original 3D file your staff upload is stored in our training collector; your store uses it for its links as usual, and those files don't count against your storage limit. You grant us a non-exclusive, worldwide, royalty-free licence to copy and use those files for that purpose only, with no fixed end date, until the choice is withdrawn or the file is removed. We will not sell them, show them to other stores or customers, publish them, or offer them as designs. The choice is optional and off by default, saying no never reduces the Service, its features or price, and it can be withdrawn at any time: withdrawal stops collection at once, and every copy in the collector is deleted within 30 days (models already trained can't be untrained). The choice is recorded with who made it, when and the version of the text shown. Sharing settings (section 5) are separate from this choice.

7. Beta, changes and future fees

The Service is in beta. It is a preview of a product we are still building: features may change, be limited or be removed, and it may have errors or interruptions. While it is in beta we provide it free of charge.

• Future fees. Some features may move to a paid plan in the future. We will give each store's super admin and owners at least 30 days' notice by email and in the staff app before any fee applies, with the price and what it covers. Nothing is charged unless your business agrees to the plan and its price; if you don't, you can keep using whatever stays free, or stop and download your data (section 14).
• Current limits. Customer links and uploaded files (3D files, photos and spins) stay active for 7 days: a link from when it is sent, a file from its upload (7 days). Each store can keep up to 5 GB of files at a time (section 4). We may change these limits; we'll tell you before a change that reduces them takes effect.
• Beta features within the Service. Features marked beta, such as the stone shape changer, are previews. A reshaped stone is a picture of how a different stone might look, not a manufacturable design: sizes, settings and fit are not checked, and beta features are provided without any warranty and may change or be removed.

8. Your customers' information (data processing terms)

When you put your customers' information into the Service (for example a first name and a note on a link, or an email address you ask us to send to), and when the Service records how a link was used on your behalf, you are the controller of that information and we process it on your behalf. We will:

• process it only to provide the Service and on your documented instructions (your use of the Service is those instructions);
• keep it confidential and allow access only to personnel who need it and are bound by confidentiality;
• protect it with appropriate technical and organizational measures (see our Privacy Policy);
• use only sub-processors bound by equivalent obligations: Cloudflare, Inc. (hosting, database, file storage, email delivery, bot checks and logs), Sentry (error monitoring, if enabled), and Google or Microsoft only where a person chooses to sign in with them; and tell you before adding new categories of them;
• never use your customers' information for our own marketing or for model training;
• help you respond to your customers' requests to access or delete their information;
• tell you without undue delay after becoming aware of a breach affecting it;
• delete it when you delete it, when the link expires under our retention rules, or when your account ends (backups are overwritten within 30 days).

You are responsible for having a lawful basis to share your customers' information with us and for your own privacy notices to them.

9. Our property and third-party software

The Service, its software and our brand belong to us and our licensors. The Service includes open-source software, fonts and data used under their own licences, listed with their notices on our Credits page; nothing in these terms limits your rights under those licences. Feedback you send may be used to improve the Service without obligation to you.

10. Communications

We send service messages (sign-in, invitations, role and security notices) and, to a store's owners, a monthly usage report you can turn off. We may contact your business about other Magnovera products using the business contact details you gave us:

• Email. Marketing email only if you ticked the box for it at sign-up or in Branding. Every marketing email says who it is from, includes our postal address and an unsubscribe link, and we honour an unsubscribe within 10 business days.
• Calls and texts. Marketing calls and text messages to your mobile number only if you gave your separate written consent by ticking that box, which is never a condition of using the Service or of any purchase. Reply STOP to any text, tell us on a call, untick the box in Branding or email us, and we stop. Message frequency varies; message and data rates may apply.

11. Availability and support

We work to keep the Service available and your data backed up, but we don't guarantee it will be uninterrupted or error-free. Support: support@magnovera.com.

12. Disclaimers

The Service is provided "as is". Renderings, 360° spins, the 3D view, try-on and augmented-reality views are visual aids: sizes, colors and stone appearance on screen may differ from the actual piece, and try-on is not a ring-sizing tool. Diamond and gem grades shown are visual simulations, not certification; GIA and IGI are trademarks of their owners and we are not affiliated with them. Link statistics and spin time estimates are approximate. You are responsible for what you quote and sell to your customers. To the extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

13. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages or lost profits, and our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or US $100. We are not liable for what a customer does with a full 3D file you chose to send.

14. Ending the agreement

You can stop using the Service and delete your account at any time. We may suspend or close stores and accounts that break these terms, as section 3 describes, or end the Service with at least 30 days' notice, during which you can download your data (Account → Download my data).

15. Changes to these terms

We may update these terms. We'll post the new version here with a new date and email each store's super admin and owners about significant changes. The next time anyone with an account opens the Service after a new version takes effect, we show them what changed and ask them to accept it before they go on, and we record their acceptance as we do at sign-up (section 2). If you don't agree, don't accept: you can still download your store's data and delete your account (section 14), or contact us. A change to the model-training text never turns training on: we ask again.

16. General

These terms are governed by the laws of the State of Utah, USA, without regard to conflict-of-law rules. If a provision is unenforceable the rest remains in effect. These terms and the Privacy Policy are the entire agreement about the Service.

Contact

Magnovera LLC
[postal address]
support@magnovera.com